System Hardware and Software Resource Guidelines
Time Clock and Attendance Services
At Cleveland Time Clock and Service Company, we don’t take a one-size-fits-all approach to helping our customers choose a time and attendance system. We understand that each business or agency has its own specific needs and requirements, based on size and application.
The right time and attendance systems will make less work rather than more for all departments involved in the timekeeping-payroll function without creating redundant busy work and task duplication.
Remote Assistance
Time tracking systems can be confusing. And when you don’t have time to troubleshoot your system, we can help.
Whether you use TimeTrak software or on-premises hardware, click below to be taken to our Remote Assistance center.
Product Sales Assistance
Our goal is to help you choose the system to meet your current needs. Our product list ranges from electric time clocks and time-and-date stamp equipment to RFID tag, badge and hand readers, along with all necessary supplies.
Our knowledgeable sales representatives will discuss your goals and recommend the appropriate product with the features that will satisfy your requirements. We also offer on-site consultation and Web demos for our TimeTrak product line.
We pay close attention to identifying your time and attendance system objectives and helping you achieve YOUR goals.
Professional Implementation Services
But our customer support doesn’t stop when the purchase is completed. Our Professional Implementation Services take all the guesswork out of implementation and training for our time and attendance systems, working with you one-on-one until the basic implementation is complete. Our goal is to get your time and labor management system operational as quickly as possible so you can immediately begin reaping the benefits of the time tracking software and tools that we offer.
Our personalized support includes on-site and depot service on all the time clocks and time and date stamps purchased that we sell, and are available to answer questions regarding both the Traditional Electronic and computerized time clocks and time and date stamps and support for the TimeTrak and Pay Clock Systems.
We also offer a range of cost-effective services customized to meet your specific needs and requirements.
These include:
Definition and Division of Tasks/Responsibilities
Software Installation and Configuration
Software Customization (where applicable)
Data Collection Configuration and Testing
End-User and Supervisor Training
Follow-Up and Support Services
Remote Assistance from 8 AM to 4:30 PM EST
Our implementation and training methodology has been developed to meet the needs of a wide variety of businesses and industries, and time-tested with thousands of system implementations.
Whether it’s a small operation with just 10 employees to one with 100,000 employees, we treat all customers with the same degree of attention and support, ensuring our time and attendance systems meet their needs, efficiently and cost-effectively.
4750 State Road
Cleveland, OHIO 44109
216.741.8880 or 800.233.1393
Fax: 216.741.9533
sales@clevelandtime.com